Frequently Asked Questions (FAQs)
FAQs are divided into the following sections:
- General Questions About The Illinois Lottery
- Daily Drawings
- General Information About Making Illinois Lottery Purchases Online
- Illinois Lottery Subscriptions
- Online Features
- Illinois Lottery Mobile App
- Username and Password
- Mobile Geo Location
- Security & Compliance
- Contact Info
General Questions About the Illinois Lottery
Can anyone play lottery?
Anyone who is 18 years or older can play Illinois Lottery games. To purchase subscriptions online, players must also be a resident of Illinois and physically located in Illinois at time of purchase.
Where can I play?
The Lottery has a statewide network of over 8,200 retailers, and growing. You can purchase Illinois Lottery products at locations such as convenience stores, gas stations and supermarkets, plus you can also look for our Lottery Games Dispensing Machines. All locations sell scratch-off Instant games, and offer draw games at the Lottery terminals.
The Illinois Lottery also offers players the ability to purchase subscriptions for select lottery games online.
Can I subscribe to Mega Millions®, Powerball®, Lotto, Lucky Day Lotto®, Pick 3 And Pick 4?
Can I Buy Tickets In Advance At Retail?
Yes. Powerball, Lotto and Mega Millions tickets can be purchased in advance for up to 15 consecutive drawings by marking the number of drawings on the play slip, or for up to 25 consecutive drawings by requesting the number of drawings from an Illinois Lottery retailer. Lucky Day Lotto tickets may, at the purchaser’s discretion, be purchased for up to 25 consecutive midday, evening or both midday and evening drawings. Pick 3 and Pick 4 tickets can be purchased for up to 7 days ahead of time, if the purchaser requests the purchase from an Illinois Lottery retailer; or for up to 6 days in advance, if the purchaser submits a completed play slip.
What's "Quick Pick?
A Quick Pick is a set of randomly selected lottery numbers generated by the Lottery terminal or when making online purchases.
How can I find out more about the jackpots?
Jackpots are displayed on the Illinois Lottery website. Illinois residents can also call 1-800-252-1775 for jackpot information.
Which other states participate in Powerball and Mega Millions?
Both Powerball and Mega Millions are sold in the following U.S. jurisdictions
Arkansas, Connecticut, Delaware, District of Columbia, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin, Arizona, Colorado, Florida, Louisiana, Maine, Montana, Nebraska, Oregon, South Dakota, U.S. Virgin Islands, Wyoming.
What is Megaplier?
It's an add-on to Mega Millions. For an additional $1, you can multiply your non-jackpot winnings by 2, 3, 4, or 5 times. If you match 5 white balls and the multiplier is 5, the prize is $5 million. The choice to play Megaplier applies to all games played on the ticket. Players cannot apply the option to individual game panels on a ticket.
What is Extra Shot™?
It's an add-on to the Lotto game. For an additional $1 per game panel played on your ticket, you get a computer-generated Extra Shot number to increase your chances of winning non-jackpot Lotto prizes. The choice to play Extra Shot applies to all game panels played on the ticket. The Extra Shot number is drawn separately from the Lotto numbers. If you match the Extra Shot number, you can multiply your non-jackpot winnings by 25 times.
What is Power Play®?
It's an add-on to the Powerball game. For an additional $1, you can multiply your non-jackpot winnings. The Match 5+0 prize doubles to $2,000,000 with Power Play®! The choice to play Power Play applies to all games played on the ticket. Players can not apply the option to only select panels on a ticket.
When are the winning numbers picked?
Winning number drawing days and times vary by game. Details on draw dates and time for each game can be found online.
Where can I find the winning numbers?
You find the most recent winning numbers on the Illinois Lottery homepage. You can also search for winning numbers online.
How do I claim my prize ($600 or under)?
If you won $600 or less and purchased online, your winnings will be deposited directly into your online account. If you played at your local retailer and won, you may collect your winnings directly from most Lottery retailers. You may also visit one of the Lottery Claim Centers for validation and prize payment, or mail the ticket (after you sign the ticket-back) and a completed claim form to the Central Lottery Office in Springfield.
ILLINOIS LOTTERY CLAIMS DEPARTMENT P.O. BOX 19080 SPRINGFIELD, IL, 62794-9080
The claim form and ticket must be received at a Lottery Claim Center within one year of the drawing date, or, for instant games, within a year after the announced end-of-game. Although it is extremely rare, tickets mailed to Springfield for payment can be lost; therefore, certified mail with receipt acknowledgment is highly recommended.
How do I claim my prize (over $600)?
Prizes over $600 but less than $1 million:
- Fill out a claim form/questionnaire and mail it—along with the signed ticket—to Lottery Central in Springfield.
- You can also visit one of the "Prize Centers" to receive winnings up to $25,000 immediately (less state and federal tax withholding). For prizes over $25,000 but less than $1,000,000, the Prize Centers will deliver your claim form and ticket to the Lottery’s Central office in Springfield. (Lottery is not responsible for misdirected claims.)
- Prizes of $1 million or more:
Call the Lottery's Central Claims Office at 217-524-5147 for assistance.
When you visit a Prize Center and file a claim for any prize amount, you need to present a government-issued photo ID AND some means of verifying your Social Security Number (social security card, tax return, paycheck stub, etc.).
James R. Thompson Center
100 W. Randolph
Chicago, IL 60601
Regional Office 1, 2, & 6
9511 Harrison St
Des Plaines, Illinois 60016
Regional Office 3
200 S Wyman
Rockford, IL 61101
Regional Office 4
15 Executive Drive Suite 1
Fairview Heights, IL 62208
Regional Office 5 & Lottery Central
Department of Revenue
Willard Ice Building
101 West Jefferson Street
Springfield, IL 62702
Region 5 Telephone: 217/524-5246
Lottery Central/Player Hotline
How long do I have to claim Pick 3, Pick 4, Lucky Day Lotto, Lotto, Powerball and Mega Millions prizes?
For these games, you have one year from the drawing date. Instant games may be claimed up to one year after the announced end-of-game.
Can more than one person claim a prize?
If your prize is $600 or less - only one person can claim it.
If your prize is $600 to $999,999 - a group can claim it if:
- The claim form is filled out in one person's name.
- The claim form is filed with form IL-5754 (available from the Lottery claim center)
- The IL-5754 form is filled out with the name, address and Social Security Number of each person in your group.
- Each person listed on the secondary form (IL-5754) will receive a check for his or her portion of the winnings.
If your prize is $1 million or more:
A group may be entitled to form a partnership and secure a federal employer identification number. If members of your partnership want individual checks issued, they must state their preference in the formal partnership agreement, and must attach the agreement to the claim. Full names and Social Security Numbers are required. Other types of legal entities may claim the prize but such entities must have been established prior to ticket purchase. Prize payment will be in the name and under the taxpayer identification number of the claiming entity.
Can I receive my prize as a one-time cash payment?
It depends. For Mega Millions, Powerball, and Lotto, winners have 60 days, beginning with the day after the drawing to decide between a one-time lump sum, or a 30-year annuity. The one-time cash option amount is based in part on current U.S. Treasury bond prices. The websites for Mega Millions and Powerball contain the estimated, lump-sum cash value for their respective jackpots.
Those who make a claim 60 days after the drawing automatically receive the annuity. With this method, winners are paid in annual installations over 30 years.
Do I have to pay taxes on winnings?
Yes. For winners who are United States citizens or resident aliens, 25% in Federal tax is withheld from prize amounts over $5,000, and 4.95% Illinois state tax is withheld from prizes of $1,000 or more. For winners who are nonresident aliens, the Federal tax withholding rate is 30%. Actual tax liability may be more or less, depending on your individual filing status.
How can I shrink taxes on a major prize?
While we cannot advise players on taxes, or the use of their individual prizes, we strongly suggest you contact a financial planner, tax attorney/preparer, Internal Revenue Service (1-800-424-1040) and/or Illinois Department of Revenue (1-800-732-8866 or 217-782-3336).
What happens to my winnings if I die?
If a winner dies before receiving the entire prize, the balance is paid to their estate. Whatever happens, the entire prize is guaranteed to be paid. Under certain circumstances, the prize winner’s estate or trust (if the prize winner established a trust) may have the option to receive all future payments as a one-time, net present-value payment. The amount of such payment shall be determined in accordance with Illinois Lottery statutes and administrative rules.
If I win big, can I avoid having my name released?
To assure the public that prizes are won and awarded, the Lottery routinely publishes winner information, including the name, home city and amount won. We do not, however, publish winners’ addresses, telephone numbers and other personal information. Multi-million dollar winners may be required to participate in a one-time public relations event in which the winner typically receives an oversized souvenir check
Where do Lottery profits go?
By law, profits from all regular Lottery games are deposited into the state's Common School Fund, which supports kindergarten through 12th grade public education, or the state’s Capital Projects Fund, which finances construction of roads and bridges. Illinois K-12 students and classrooms receive nearly $670 million per year in Lottery revenue -- about 6.5% of the state's annual contribution to K-12 education. From chalk to computers to roadwork, the Illinois Lottery dollars you don't win are going toward a winning cause. In addition, the Lottery is mandated to periodically offer Lottery games that benefit specific causes like Illinois veterans and the fight against breast cancer.
Who determines which school districts receive Lottery profits?
The Illinois General Assembly determines how money in the Common School Fund and Capital Projects Fund is distributed. Although the Lottery contributes to these funds, we do not decide how that revenue is allocated.
I own a business and want to sell Lottery tickets - what do I do?
Great, we're excited to have you! Just click here to join us.
What are the rules for Illinois Lottery draw games?
Rules for all Illinois Lottery games can be found online.
Why has the Illinois Lottery decided to transition to Digital Drawings for all of its games?
The Illinois Lottery continuously embraces innovation and the new digital draw system allows it to evolve and fully leverage available technology. This commitment to players, coupled with increased operating costs, aging drawing equipment, and growth in the number of games the Lottery has offered in recent years, necessitated the development of a strategy to modernize the way drawings are conducted, while doing so in a secure, reliable, and efficient way.
What is a Digital Draw System and how is it secured?
The digital draw system that Illinois uses is a standalone computer, which employs two hardware-based, true random number generators (RNG) to generate winning numbers for its games. The system, operated by the Illinois Lottery, was designed, built, and is maintained by Smartplay International and has been independently certified by BMM Testlabs. Both of these companies are international leaders in the gaming industry. The system cannot be changed without direction from the Department of the Lottery, the manufacturer, AND the independent certifier.
The draw systems are stored in a highly secure room that is locked and under 24-hour surveillance. The system itself has multiple layers of security and is NOT connected any network, which eliminates the possibility of someone accessing it remotely. The system can only be activated by two separate people in person logging in together - an Illinois Lottery draw professional and an independent, third party auditor.
What is an RNG?
An RNG, or Random Number Generator, is a computational or physical device designed to generate a sequence of numbers or symbols that lack any pattern.
How long has the Illinois Lottery used RNGs?
The Illinois Lottery has used Random Number Generators (RNG) for several years. Primarily, early RNG systems were used in Illinois for raffle games. Most recently, My 3 and Hit or Miss games utilized an RNG draw system for their winning number selections. RNGs are also used every day in retailer terminals when a player chooses a Quick Pick, instead of selecting his or her own numbers.
How many other states use RNGs for their drawings?
Roughly half of all of the Lotteries in the US utilize RNG systems for most of their core draw-based games. In fact, many use them for all games. RNGs are widely used to select winning numbers for raffle games that include hundreds of thousands of tickets.
How will these changes impact players?
The most noticeable impact will be the elimination of the live drawing broadcast on WGN in the Chicagoland area. Due to WGN America programming changes, many players are already aware of the loss of live drawings on WGN outside of Chicago, which occurred in January 2015. The drawings will still take place at their current times; however they will be done electronically using a digital draw system. The animated drawings will be distributed online, via the Lottery’s website and YouTube channel, soon after the drawing. The Mega Millions and Powerball live drawings, which are managed by the Multi-State Lottery Association and are produced in Georgia and Florida, respectively, will also no longer be shown on television. Those drawings will be available online as well.
As always, the winning numbers for all Illinois games will continue to be available via the Lottery website, mobile app, and in retail outlets. In addition, you will continue to find results on local news programs, in newspapers, and on Illinois Lottery’s social media (including Facebook, Twitter, Instagram, etc.).
General Information About Making Illinois Lottery Purchases Online
What is an Illinois Lottery online account?
An Illinois Lottery online account allows a player to purchase subscriptions to certain Lottery games. With an Illinois Lottery online account, players can view their history of purchases and wins, have winnings of up to $600 deposited into their account for immediate access, get email notification of wins and manage personal spending limits. You can purchase subscriptions for Powerball, Mega Millions, Lotto, Lucky Day Lotto, Pick 3 and Pick 4.
Who Can Make Illinois Lottery Purchases Online?
Anyone over 18 years of age and a resident of Illinois can make online purchases of select Illinois Lottery games. Employees of the Illinois Lottery, the Lottery Control Board, officers and employees of Northstar Lottery Group, LLC and its affiliates including Scientific Games International, Inc. and IGT Global Solutions Corporation; officers and employees of Northstar Lottery Group's advertising, public relations, and sales promotion agencies assigned to the Illinois Lottery account; officers and employees of audit firms performing for the Illinois Lottery; certain other contractors of the Illinois Lottery or Northstar Lottery Group, LLC; and other agents and families living in the same household of each are not eligible to make Illinois Lottery purchases.
Can I Still Purchase Tickets For a Single Mega Millions, Powerball or Lotto Drawing?
Yes. Mega Millions, Powerball and Lotto Players can now purchase customized subscriptions for 1 to 25 consecutive drawings or purchase one of the preset subscription lengths.
Which Games Can I Purchase On The Internet?
At this time, you can make online purchases of subscriptions for Powerball, Mega Millions, Lotto, Lucky Day Lotto, Pick 3 and Pick 4.
How do I know if I won?
We'll let you know by email. Check the "My Info" section on your account profile and make sure your current email address is listed.
How do I claim my prize?
Winnings of $600 or less are automatically deposited into your account. Winnings over $600 will be processed by the Illinois Lottery Claims Department. You'll receive an email to notify you how to complete the claim process.
How can I check my account balance?
Check your balance any time by logging in to your account at www.illinoislottery.com.
How do I fund my online lottery purchases?
Your purchases can be made by credit or debit card (Visa®, Mastercard® or Discover®). You can store your credit/debit card information for later or you can provide it each time you play. If you are a Chase Visa cardholder there is a possibility that your credit or debit card may not be accepted for Illinois Lottery purchases - Please contact Chase for more information. You may select an alternate credit or debit card to complete your purchase.
Can I fund purchases directly from my bank account?
No. You can only fund purchases with either a credit card or debit card, or with the balance in your account.
How can I withdraw funds from my online account?
If you have funds in your account, you can have these funds directly deposited into your checking or savings account or you can request a check.
Illinois Lottery Subscriptions
What Are Subscriptions?
Subscriptions allow you to set up one or more Illinois Lottery purchases automatically for a set number of draws for a game. You can use your own numbers or choose the Quick Pick option.
What Illinois Lottery Games Are Available For Subscription?
Is There A Set Time Period For Subscriptions?
There are preset 13 week, 26 week and 52 week subscription lengths available, with the option to renew for Powerball (13 week subscription only), Mega Millions, Lotto and Lucky Day Lotto. Lucky Day Lotto also offers subscriptions from 1 week to 12 weeks. Pick 3 and Pick 4 offer subscriptions between 1 and 13 weeks. In addition, Mega Millions, Powerball and Lotto Players can now purchase customized subscriptions for 1 to 25 consecutive drawings or purchase one of the preset subscription lengths.
How Do I Choose My Numbers?
You can pick your own numbers or choose the Quick Pick option if you want the system to randomly generate and select numbers for you.
Who Can Purchase Illinois Lottery Subscriptions?
Anyone over 18 years of age and a resident of Illinois can make online purchases of subscriptions to select Illinois Lottery games. Employees of the Illinois Lottery, the Lottery Control Board, officers and employees of Northstar Lottery Group, LLC and its affiliates including Scientific Games International, Inc. and IGT Global Solutions Corporation; officers and employees of Northstar Lottery Group's advertising, public relations, and sales promotion agencies assigned to the Illinois Lottery account; officers and employees of audit firms performing for the Illinois Lottery; certain other contractors of the Illinois Lottery or Northstar Lottery Group, LLC; and other agents and families living in the same household of each are not eligible to make Illinois Lottery purchases.
Is There A Minimum Purchase?
Yes. Minimum online purchase is $5.
Is The Ticket Cost For Subscriptions The Same As Playing An Individual Game?
Yes, if you purchase a subscription between 1 and 13 weeks. If you purchase a 26 week subscription you get one week free, and if you purchase a 52 week subscription you get two weeks free.
What Happens If I Win On One Of My Subscriptions? How Will I Know?
If you win, you'll be automatically notified via email. Winnings less than $600 will be automatically paid out to your online account - giving you immediate access to your winnings. Winnings of $600 or more will be processed through the Lottery claims process. You'll receive an email to notify you how to complete the claim process.
How Do I Subscribe To Illinois Lottery Games?
You can subscribe to Illinois Lottery games through an Illinois Lottery online account. Just select the game you want to subscribe to, pick your numbers, select your options, then determine the length of time for your subscription.
Can I Cancel My Purchase?
No. Ticket purchased through subscription plans cannot be cancelled by a player.
How Can I Check The Status Of My Subscription?
You can always check the status of your Illinois Lottery subscriptions through your online account. For Pick 3, Pick 4 Lucky Day Lotto or Powerball, Mega Millions, or Lotto subscriptions, excluding customized subscriptions (1 to 25 draws), just go to “My Account” and select “My Subscriptions.” You will find all of the details on your subscriptions. For custom length Powerball, Mega Millions and Lotto subscriptions, please go to “My Account,” and select “My Transactions.” If you do not have access to the Internet, you can get the details of your subscription by calling the Player Hotline at 1-800-252-1775.
When Are The Winning Lottery Numbers Picked?
The winning Powerball numbers are drawn Wednesday and Saturday at 9:59 p.m. The winning Mega Millions numbers are drawn Tuesday and Friday at 9:59 p.m. The winning Lotto numbers are drawn Monday, Thursday and Saturday at 9:22 p.m. The winning numbers for Pick 3, Pick 4 and Lucky Day Lotto are drawn daily at 12:40 pm and 9:22 pm. Results are posted to www.illinoislottery.com shortly thereafter.
Pick 3 and Pick 4 Subscriptions
How can I purchase a subscription for Pick 3 and Pick 4?
Purchasing Pick 3 and Pick 4 subscriptions is easy. Start by visit illinoislottery.com and selecting the "Subscribe" button below the Pick 3 and Pick 4 winning numbers. Then, select your play style, pick your numbers, select the amount you'd like to play and the length of your subscription. You can also add plus Fireball. After you've made all of your desired selections, select "Add to Cart." You can then add more tickets, or complete your purchase. You will need an Illinois Lottery online account to subscribe, so you will either need to sign in or register to complete your subscription purchase. Learn more about Illinois Lottery subscriptions and playing online..
What length subscriptions are available for Pick 3 and Pick 4?
You can purchase up to a 13 week subscription on the Illinois Lottery Mobile App or at www.illinoislottery.com.
Do I have the same options for my Pick 3 Pick 4 tickets with subscriptions that I have in the retail stores?
You have the same options that you have in retail stores including the ability to select your play style, determine the play amount and add plus Fireball. You cannot, however, select a specific draw time (Midday or Evening). For a subscription purchase, you are only able to play your selected numbers for consecutive drawings for the length of your selected subscription. For example, a one week subscription would play the selected numbers in the next 14 draws, 7 midday and 7 evening.
Can I Subscribe On the Mobile App?
Yes, you can subscribe to Pick 3 and Pick 4 via the mobile app, desktop website and mobile website. Learn more about the Illinois Lottery mobile app.
How do I buy more than one set of numbers?
After you have created your ticket and added one set of numbers to your shopping cart, an "Add Another Game" section will appear under your ticket details. Just select the "Subscribe" button under the Pick 3 or Pick 4 logo to add more tickets. Learn more about the online shopping cart and other online play features.
I purchased a Pick 3 or Pick 4 subscription. When does my subscription start?
Your subscription will start with the next available draw.
What happens when my subscription ends?
When the end of your Pick 3, Pick4, Lucky Day Lotto or Powerball, Mega Millions or Lotto subscription (not including customized subscriptions (1 to 25 draws) is approaching, you will receive a notification email. After your subscription ends, you can log in to your online account and repurchase your subscription.
My subscription is over and I want to replay my numbers, how can I do that?
If you purchased a Pick 3, Pick4, Lucky Day Lotto or Powerball, Mega Millions or Lotto subscription (not including customized subscriptions (1 to 25 draws)) and your subscription has already ended, you can easily re-play your original numbers with the same options by copying your subscription. Just login to your Illinois Lottery online account and go to My Account>>My Subscriptions and identify the subscription you wish to replay under the "Expired Subscriptions" tab. Click the "Copy" (stacked squares) icon and the options for that subscription will be visible. You can then add those numbers to your cart as is, or make edits to your subscription details. Your new subscription will start with the next available draw as long as you have completed your purchase prior to 12:35 p.m. for Midday drawings and 9:15 p.m. for Evening drawings.
I tried to purchase my favorite numbers and I received a "sold out" message. What does that mean??
If you have attempted to purchase a sold out combination, you will receive a message after submitting your purchase indicating the specific days in the subscription that have the number combinations you have selected are sold out. Funding for the entire length of a subscription is taken from your payment source at the time of submission with any sold out dates being refunded to your payment source.
If you would like to play the selected number combination, you will have to return on a later date and attempt the purchase again. Please note, if your number combination is sold out on the last drawing of your subscription this combination may be sold out for a longer period of time than the subscription length you attempted to purchase.
How does the shopping cart work?
The shopping cart allows you to make more than one purchase in a single transaction. Once you’ve built your purchase, just click “Add to Cart” and you can continue to add more purchases to your cart.
Can I delete items once I’ve added them to my shopping cart?
Yes. Simply, select the “Delete” option and the item will be removed from your cart.
Can I view everything that I purchased with one shopping cart purchase?
Purchases are not currently grouped by shopping cart in your transactions history. You can see every purchase in “Game History” and you can see each shopping cart purchase in “Financial History.”
After I made my purchase, I got a notice that said one of my purchases failed and the balance was refunded to my account. How can I check?
Log-in to your account and go to Financial History. Here you should see a credit to your account in the amount of the failed purchase.
I put items in my shopping cart, but when I tried to check out my purchase was gone. What happened?
The shopping cart will time-out after an extended period of time and will be re-set to empty. Once you build your selections, make sure to check out before the time-out window so your selection is not lost.
Is the shopping cart available on mobile too?
Yes. You can add items to the shopping cart on mobile as well as desktop.
Illinois Lottery Mobile App
What Types Of Devices Can Download The Illinois Lottery Mobile App?
The Illinois Lottery mobile app is available on iOS (Apple) and Android platforms only.
Where Can I Download The Illinois Lottery Mobile App?
The app can be downloaded from the Apple app store and Android devices can download the app here.
Who Can Make Illinois Lottery Purchases On The Mobile App?
Anyone 18 years of age and over, who is a resident of Illinois and physically located in the state of Illinois at time of purchase can purchase Illinois Lottery subscriptions on the mobile app. Employees of the Illinois Lottery, members of the Lottery Control Board and employees of certain of their contractors are ineligible to play Illinois Lottery games.
Which Games Can I Purchase On The Mobile App And How Do I Make Purchases On My Mobile Device?
You can purchase subscriptions to Powerball, Mega Millions, Lotto, Lucky Day Lotto, Pick 3 and Pick 4 using the mobile app. You must be connected to the Internet within the state of Illinois. You can connect to the Internet via Wi-Fi or through your mobile carrier (Verizon, Sprint, T-Mobile or AT&T). Internet connection through a mobile carrier requires that you follow the steps and opt in for the Mobile Device Geo-Location Service (“Device Geo-Location Service”). Once an Internet connection is established, you can select the 'Subscribe' buttons and begin your purchase. More information about mobile device geo-location can be found in our General FAQ.
What Happens If I Change My Mobile Number Or My Mobile Carrier?
If you either change your mobile phone number or mobile carrier, you can still use the app to check winning numbers and use the retailer locator but you must update this information in your Illinois Lottery online account to be able to continue purchasing Illinois Lottery subscriptions. Log into your account, visit My Account >> Personal Preferences >> Mobile Preferences, update your information and press “Submit.” You will get a confirmation message once your update is successful.
Will The Illinois Lottery Mobile App Send Me Texts And Alerts?
If you have opted-in to mobile geo-location, you will receive no more than one text per month for ongoing account verification. The mobile app currently does not have alerts.
How Will I Get Updates For The App?
Any updates to the Illinois Lottery mobile app will be automatically applied to your device.
Are There Costs Associated With Using My Mobile Device?
Message and data rates may apply to the use of your mobile device depending upon the terms of your wireless calling plan.
Do I Need An Account To Subscribe Illinois Lottery Games With The Mobile App?
Yes. You must create an Illinois Lottery account to purchase subscriptions for Illinois Lottery games with the mobile app and you can register through the app.
Do I Need An Account To Check Winning Numbers Or Use The Retail Locator With The Mobile App?
No. You do not need an Illinois Lottery account to access these features.
If I Created An Account Online, Do I Need To Create An Account On The App As Well?
No. You only need one Illinois Lottery account. If you signed up online via your desktop computer or via your mobile phone you will be able to use the same account.
How Do I Choose My Numbers?
You have two options to choose your numbers.
Quick Pick: This option allows you to tap Quick Pick from the Powerball, Mega Millions, Lotto, Lucky Day Lotto, Pick 3 and Pick 4 pages and numbers are randomly selected for you.
Choose Your Own Numbers: Choose your own numbers on the Powerball, Mega Millions, Lotto, Lucky Day Lotto, Pick 3 and Pick 4 screens by tapping on the square underneath Ticket 1. A pop up number grid will appear and a message will instruct you to choose your numbers. Select your numbers by tapping each number on the grid. Once selected, the numbers will change to another color. If playing Powerball or Mega Millions, a second message will instruct you to pick your Powerball or Megaball number.
Is There A Minimum Purchase Amount?
Yes. Minimum purchase amount is $5.
Can I Cancel My Purchase?
No. Tickets purchased through subscription plans cannot be cancelled by a player.
How Do I Know If I Won?
If you made your purchase via the mobile app and your numbers win, an email will be sent to the email address on file in your Illinois Lottery account to notify you of your win. It is your responsibility to keep your email address on file with your Illinois Lottery account current.
Is There A Risk Of Technical Difficulties While Making Illinois Lottery Purchases On The Mobile App?
From time to time, access to the mobile app may be unavailable, delayed, limited or slowed due to acts of God, interruptions to internet service, maintenance or software failure. Every attempt will be made to minimize these disruptions. The Illinois Lottery and its contractors or agents are not liable for such technical difficulties or service interruptions.
Who Do I Contact If I Have Questions Or Concerns While Playing On The Mobile App?
If you experience technical difficulties or have questions, please contact the Illinois Lottery Player Hotline at 1-800-252-1775 or send an email to LotteryInfo@NorthstarLottery.net.
Why Isn’t The Illinois Lottery App In The Google Play Store?
At the present time, the Google Play store does not permit lottery apps that allow the purchase of lottery tickets.
Will Installing The Illinois Lottery App Harm My Android Device And Make My Data Vulnerable?
No. The Illinois Lottery mobile app is safe for your device. To ensure device safety, after downloading and installing the Illinois Lottery app on your Android device, return to your phone’s security settings and disable downloading from unknown sources.
Can I Download The Illinois Lottery App On Any Android Device?
No. The Illinois Lottery app is only available for Android devices that run Ice Cream Sandwich and Jelly Bean. Devices that run Froyo, Gingerbread or Honeycomb are not supported.
My Android Screens Don’t Look Like The Ones Used In The Steps For Download. Can I Still Download The Illinois Lottery App On My Mobile Device?
Screens and steps may vary by Android device. Please check your operation manual for specifics to your device.
Username and Password
What if I forget my password?
If you forget your password, you can reset your password.
What if I forget my username?
If you forget your username, you can retrieve your username.
What happened to the Illinois Lottery Visa Debit Card?
The Illinois Lottery Visa Debit Card was discontinued on November 30, 2012.
Who do I call with questions about my Illinois Lottery Visa Debit Card?
You can call the Player Hotline at 1-800-252-1775.
Is there a risk of technical problems with playing lottery games on the Internet?
From time to time, access to the website may be unavailable, delayed, limited or slowed due to, but not limited to, the following reasons:
- Scheduled daily maintenance (2:00am–3:30am CST).
- Emergency (unscheduled) maintenance.
- Hardware failure, including but not limited to, failures of computers (including your own computer), servers, networks, connections, and other electronic and mechanical equipment.
- Software failure, including but not limited to, bugs, errors, viruses, configuration problems, incompatibility of systems, utilities or applications, the operation of firewalls or screening programs, unreadable codes, or irregularities within particular documents or other content.
- Overload of system capacities.
- Damage caused by severe weather, earthquakes, acts of God, accident, fire, water damage, explosion, mechanical breakdown or natural disasters.
- Interruption (whether partial or total) of power supplies or other utility or service (including the Internet) or other any other disruptions.
For assistance with technical issues, send an email to: LotteryInfo@NorthstarLottery.net.
What Is The Illinois Lottery Doing About The Potential For Gambling Problems, Especially Now That You Can Make Illinois Lottery Purchases On The Internet?
Responsibility is a core value of the Illinois Lottery. We design our games to be an exciting and fun form of entertainment and encourage players to play responsibly. We do realize that some players may have difficulty knowing when to stop, and that for some, gambling of any kind can become a problem. If you or someone you know you may have a gambling problem, please call 1-800-GAMBLER or visit our Responsible Gaming page for more information.
Mobile Geo Location
How Do I Make Illinois Lottery Purchases On a Mobile Device?
You can purchase subscriptions to Powerball, Mega Millions, Lotto, Lucky Day Lotto, Pick 3 and Pick 4. You must be connected to the internet within the state of Illinois. You can connect to the internet via Wi-Fi or through your mobile carrier (Verizon, Sprint, T-Mobile or AT&T). Internet connection through a mobile carrier requires that players opt in for mobile geo-location. Once an internet connection is established, you can select the 'Subscribe' buttons and begin your purchase.
How Do I Connect To The Internet To Make Illinois Lottery Purchases On My Mobile Phone?
You can either use a Wi-Fi connection or you can connect to the internet through your mobile provider to make Illinois Lottery purchases on the internet. Internet connection through a mobile carrier requires mobile geo-location opt-in.
What is mobile geo-location?
You must be located in the state of Illinois to make Illinois Lottery purchases on the internet. If you are using a cellular connection, mobile geo-location service allows the Illinois Lottery to verify your location. The Illinois Lottery will not use your cellular connection without your permission therefore in order for the Illinois Lottery to use geo-location, you must first provide permission by opting in to the mobile geo-location service.
How do I opt in to mobile geo-location?
Directions for Returning Players
If you are a returning player, log in to your Illinois Lottery online account, visit My Account>> Personal Preferences >> Mobile Preferences and follow the directions on the screen. You will need to provide your mobile number, choose your mobile carrier and reply to the SMS message that will be sent to your phone during the opt-in process. Message and data rates may apply to SMS message. Once you have opted in, you can make Illinois Lottery purchases on your mobile phone without Wi-Fi.
Directions for New Players
If you are a new player, you can set-up your online account after you build your subscription purchase. During the process of creating your account, please follow the steps to opt in to mobile geo-location. You will need to provide your mobile number, choose your mobile carrier and reply to the SMS message that will be sent to your phone during the opt-in process. Message and data rates may apply to SMS message. Once you have opted in, you can complete your purchase on your mobile phone without Wi-Fi.
How will I know that my mobile opt-in is complete?
You will receive a confirmation text on your mobile phone which you must respond to for opt-in completion. After this response, your “Current Mobile Status” will appear as “Opted In.”
Are all mobile providers available for mobile opt-in?
Currently, mobile opt-in is available for AT&T, T- Mobile, Sprint, Verizon, MetroPCS/T-Mobile, Cricket/AT&T, Virgin Mobile/Sprint and Boost/Sprint.
My Mobile Provider Isn’t Listed, Can I Still Make Illinois Lottery Purchases On My Mobile Phone?
Yes! You can still make Illinois Lottery purchases on your mobile phone using a Wi-Fi internet connection.
What happens if I change my mobile number or my mobile carrier?
If either your mobile phone number or mobile carrier change, you must update this information in your Illinois Lottery online account. Log in to your account, visit My Account>> Personal Preferences >> Mobile Preferences, update your information and press “Submit.” You will get a confirmation message once your update is successful.
Will Illinois Lottery mobile geo-location send me texts?
You will receive no more than 1 text per month. Message and data rates may apply to SMS texts.
Can I opt out of mobile geo-location?
You have two options. If you are in your Illinois Lottery online account, visit My Account>> Personal Preferences >> Mobile Preferences and select “No/Opt Out” and press the “Submit” button. You will get a message confirming opt out. You can also text STOP to 77147 to opt out. Message and data rates may apply to SMS texts.
Security & Compliance
How Are You Going To Protect Against Purchases By Minors?
The registration process for prospective players must give personal information such as Date of Birth (DOB), address, and phone number and will identify players each time they log in.
In accordance with federal regulations, the Illinois Lottery conducts a "know-your-customer" (KYC) ID review for all registered players, including verification of their age.
Prospective players will undergo this review while they are registering and making any lottery purchases.
The Illinois Lottery will use Internet Protocol (IP) address geo-location data to instantly verify that Internet players are within the state borders. Leveraging third-party technology, the Illinois Lottery is able to review the IP address location each time a user makes a Lottery purchase.
How are you going to ensure that children in the home are not accessing their parent's or guardian's computer accounts when the adults step away from their computers?
The site will time out if user is inactive for 15 minutes.
The Illinois Lottery also encourages parents to ensure that children under the age of 18 do not have access to Personally Identifiable Information ("PII") that may be used to set up a Players Account and/or make purchases.
How are you going to ensure that players are within the state of Illinois?
Any access to this Website from outside of the State of Illinois to make purchases is strictly prohibited. You may log in to an Illinois Lottery online account from any location within or outside Illinois. However, in order to purchase subscriptions via the Internet, you must access this Website from a location within the geographical boundaries of the State of Illinois. If the Illinois Lottery is unable to verify your location, or unable to verify that your location is within the geographical boundaries of Illinois, you will prohibited from making any purchases using this Website.
The Illinois Lottery uses geo-filtering software to verify your location when accessing this Website, or when accessing the mobile Website via a Wi-Fi connection. If you would like to access the mobile Website using your cellular connection, or use the mobile app to make purchases, mobile geo-location will be used to verify your location within the State of Illinois. Please read more on Mobile Geo Location here.
If the Illinois Lottery is unable to verify your location, you will not be able to make a purchase. Access to, and use of your Illinois Lottery online account is strictly limited to you as the registered and authorized user of your Illinois Lottery online account. Accordingly, you should not share your username and password with anyone. Prior to completing a purchase, you must check a box certifying that you (1.) are the registered and authorized user of your Illinois Lottery online account, (2.) are at least 18 years old, and (3.) are completing a purchase from a location within the geographical boundaries of the State of Illinois. Failure to comply with any of these requirements will result in forfeiture of all winnings.
Because of these strict requirements, some residents may have difficulty purchasing subscriptions in the way that they are accustomed to.
Purchasers must have a verifiable address of record in Illinois and must be within the bounds of Illinois to purchase a subscription. Because it is illegal for the Lottery to sell tickets outside of the State of Illinois, we have taken extra precautions to ensure that this does not happen. As a result, you will receive a message that you do not have a verifiable IL address if:
- AOL is your Internet Service Provider. If you have an AOL account, we cannot determine that you are not in the state of Illinois, because of the way AOL's system is setup.
- You are accessing the Internet via a Proxy Server. If a Proxy Server is used, we will not be able to verify that you are actually within the state. Many companies use this process for providing Internet access to their employees. Therefore, if you try making a purchase from work, you may not be able to.
- You are using satellite services to access the internet. Internet services provided by a satellite span a broad area (sometimes a continent or more!) and this prevents us from being able to identify the individual user’s location in Illinois.
- You are using a dial-up internet service. Our systems cannot verify the location of players using dial-up internet services.
Please note, if you are getting a location error when trying to make purchases via the mobile app or via your mobile phone or tablet using your cellular provider, please make sure that you have properly enabled and opted-in to mobile geo-location. You can always check the opt-in status of mobile geo-location on your Illinois Lottery online account by visiting My Account>> Personal Preferences >> Mobile Preferences.
How much money can people spend on the Internet?
Responsible gaming limits have been established by the Lottery for certain purchases. The daily maximum purchase limit is $150, the weekly maximum purchase limit is $1,050, and the monthly maximum purchase limit is $3,500.
System Integrity: How are you going to protect against hackers? BOTs - auto buys?
Upon successfully completing the KYC verification process, you will be able to:
- Utilize this Website to purchase Illinois Lottery subscriptions for Powerball, Mega Millions, Lotto, Lucky Day Lotto, Pick 3 and Pick 4.
- Log into your Illinois Lottery account ("Illinois Lottery online account").
- View transactional history, account balance, winning Illinois Lottery numbers, or otherwise manage your Illinois Lottery online account.
- Access other information related to the Illinois Lottery.
Access to, and use of your Illinois Lottery online account is strictly limited to you as the registered and authorized user of your Illinois Lottery online account. Accordingly, you should not share your username and password with anyone. Prior to completing your purchase, you must check a box certifying that you (1.) are the registered and authorized user of your Illinois Lottery online account, (2.) are at least 18 years old, and (3.) are completing a purchase from a location within the geographical boundaries of the State of Illinois. Failure to comply with any of these requirements will result in forfeiture of all winnings. The Illinois Lottery reserves the right to terminate, suspend or cancel any Illinois Lottery online accounts for suspected fraud of any type, any attempt to purchase subscriptions from a location that is not within the geographic boundaries of Illinois, the purchase or attempted purchase by persons under the age of 18 years old, and for violations of any applicable rules, regulations, state or federal laws.
In the event a purchase is determined to have been placed by an individual under the age of 18, by someone other than the registered owner of the Illinois Lottery online account, from a location outside the State of Illinois, or through any fraudulent or unlawful means, the prize will be forfeited, the funds deposited into the Common School Fund, and the Illinois Lottery online account may be cancelled.
The Illinois Lottery encourages parents to ensure that children under the age of 18 do not have access to Personally Identifiable Information ("PII") that may be used to set up an Illinois Lottery online account and/or purchase subscriptions on this Website.
Are player's funds safe?
Yes, all funds are FDIC insured.
What if someone knowingly attempts to improperly represent themselves during registration process?
In the event a purchase is determined to have been placed by an individual under the age of 18, by someone other than the registered owner of the Illinois Lottery online account, from a location outside the State of Illinois or through any fraudulent and unlawful means, the prize will be forfeited, the funds deposited to the Common School Fund, and the Illinois Lottery online account may be cancelled.
The Illinois Lottery reserves the right to terminate your access to this Website at any time and for any reason, including for violation of these Terms and Conditions. In the event of termination, you will no longer be authorized to access this Website (including your Illinois Lottery online account) or purchase subscriptions. You shall have no recourse and the Illinois Lottery shall have no liability as a result of any such termination. All provisions of these Terms and Conditions relating to warranties, confidentiality obligations, proprietary rights, and limitation of liability shall remain effective despite such termination. If your access is terminated and you believe you have remaining funds in your Illinois Lottery online account or remaining plays in your subscription, you may submit a claim to: Illinois Lottery, P.O. Box 19081, Springfield, IL 62794-9081.